IT Infrastructure is the backbone of any organization and it’s important to manage it well. IT service management provides a framework for an IT team to effectively manage the IT infrastructure. It helps in decision making, planning, execution, measurement, and improvement. The ITIL Service Lifecycle helps in managing the complete life cycle of all services which includes performing assessments and validating readiness for production release.
- track, monitor, and regulate the IT services in order to make them more efficient and usable.
- It also helps them by providing a safer network for data, improving organizational efficiency, and making sure that the company can accommodate any future changes.
- Implementation of an operations center, an IT Service Desk, and a capacity plan.
- Implementing best practices to ensure that IT infrastructure runs smoothly and makes sure that employees are able to use it effectively.